ituqq Platform Privacy Notice

This page describes what we collect when you use ituqq and how we keep that data protected. We process personal information — including your identity, email, phone number, payment account details, and game activity — to operate our platform, verify your account, process deposits and withdrawals, and provide customer support. Our privacy practices align with industry standards for online gaming platforms, and we limit data sharing to only the third parties necessary to deliver our service.

We at ituqq recognize that your privacy matters. We do not sell your data to marketing companies or data brokers. We use your information only for purposes directly related to operating our platform, complying with law, and protecting against fraud. This privacy notice outlines what we collect, how we use it, who we share it with, and your rights regarding your data. We encourage you to read this document carefully and contact our support team if you have questions.

Our service is available only where local law permits. If you access ituqq from a jurisdiction with specific privacy regulations (such as GDPR in Europe), those rules may apply to how we handle your data. We undertake to comply with applicable privacy law in every region where we operate. If you are unsure about data privacy in your jurisdiction, consult your local authority before creating an ituqq account.

What data we collect on ituqq

We collect several categories of information when you register and use ituqq. Identity data includes your full legal name, date of birth, national ID number or passport number, and photograph of your ID document. Contact data includes your email address and phone number. Financial data includes your bank account number, e-wallet account details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and payment history. Game activity data includes your slot tournament results, live-dealer table participation, sportsbook selections, and account balance history. We also collect device data — your IP address, browser type, operating system, and device identifier — to prevent fraud and ensure platform security.

We collect this data in three ways: directly (when you provide it during registration or deposit), automatically (through cookies and server logs), and from third parties (payment processors who confirm your transaction details). We do not collect sensitive data such as biometric information or health records, except where required by law for age verification purposes. We do not track your browsing outside ituqq or build profiles for advertising purposes.

Identity verification is mandatory: We require your full legal name and a clear photograph of your national ID or passport before your first deposit. This Know Your Customer (KYC) requirement protects both your account and our platform.

We store your data on encrypted servers located in multiple jurisdictions. Our servers may sit outside your country of residence; this means your data may be transferred internationally to processing facilities in countries with different privacy frameworks. We undertake to apply the same security standards regardless of storage location. You consent to international data transfer when you create an ituqq account and use our platform.

How we use your data and who we share it with

We use your personal data for the following purposes: to verify your identity and prevent fraud; to process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers from mobile banking, local payment, online payment, and e-wallet; to execute withdrawals to your designated payment account; to maintain your account and game history; to provide customer support; and to comply with legal obligations such as anti-money laundering regulations. We do not use your data for marketing or secondary purposes without your explicit consent.

We share your data with the following third parties: payment processors (to verify transactions and prevent fraud); customer support platforms (to respond to your inquiries); regulatory authorities (if required by law); and security vendors (to monitor for fraud and unauthorized access). We do not share your data with advertising networks, data brokers, or other unrelated third parties. Every third-party processor signs a data protection agreement committing to the same confidentiality and security standards we maintain.

Our payment partners — the processors handling mobile banking, local payment, online payment, and e-wallet transfers, as well as connections to mobile banking, local payment, online payment, and e-wallet — receive your name, account details, and transaction amounts necessary to complete transfers. These processors operate under their own privacy policies; we recommend reviewing them if you wish to understand how they handle data on their end. We remain responsible for your data while it is in our custody, but we are not responsible for third-party privacy practices beyond our control.

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We keep identity data encrypted on our serversStorage

Your ID documents and personal details are encrypted using industry-standard protocols and accessible only to authorized ituqq staff.
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We retain data only as long as necessaryRetention

We keep identity and game activity data for the duration of your account and for a period after closure to comply with legal requirements.
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We use cookies for security and usabilityCookies

We use session cookies to maintain your login and functionality cookies to improve your ituqq experience. You can control cookies through your browser settings.

Your rights regarding your ituqq data

You have the right to access, correct, or delete your data, subject to legal and operational constraints. If you wish to exercise these rights, contact our support team with your request. We will verify your identity and respond within a reasonable timeframe.

Players accessing ituqq from Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same data protection standards regardless of location. We apply consistent encryption, access controls, and audit procedures across all regions. If your local jurisdiction has specific privacy laws (such as Indonesia's Law Number 27 of 2022 on Personal Data Protection), we undertake to comply with those requirements in addition to our global standards.

We use game activity data (your slot tournament results, live-dealer table participation, sportsbook activity) only to maintain your account, calculate your balance, and provide customer support. We do not use this data to build predictive profiles about your future behavior or to manipulate game outcomes. Your game history is available in your ituqq account dashboard for your own review and record-keeping.

If you have privacy concerns or wish to request access to your data, contact our support team through our website contact form or live chat. We will respond in English and assist you with any data requests. We maintain a data protection officer role within our compliance team responsible for overseeing privacy compliance. If you believe we have violated your privacy rights, you may lodge a complaint with your local data protection authority as well as contact us directly.